| 1 | Assess supplier reliability | Confirm the supplier’s legal business details, manufacturing or sourcing capability, export experience, and ability to meet the requested order volume. | Business registration details, facility information, product references, and a written production plan. | Check that the contracting and payment entity matches the verified business details. Arrange an independent audit when order value or risk justifies it. |
| 2 | Request product samples | Evaluate dimensions, finish, weight, stability, workmanship, and fit with your kitchen’s intended use before approving bulk production. | Approved reference sample, product drawings, and a signed specification sheet. | Test samples under your own operating conditions; sample approval does not replace inspection of the production batch. |
| 3 | Check materials and food-contact requirements | Identify the exact material and grade for each component, including stainless steel, plastics, coatings, and food-contact surfaces. | Material declarations, test reports where applicable, and traceable product specifications. | Requirements differ by product and destination. For example, EU food-contact materials are subject to applicable EU rules, including Regulation (EC) No 1935/2004; confirm current local requirements before importing. |
| 4 | Verify relevant certifications and compliance | Ask which rules apply to the specific product, such as food-equipment sanitation, electrical safety, or market-specific conformity requirements. | Current certificates or test reports showing the model, scope, issuing body, and validity details. | Do not treat a logo or generic certificate as proof of compliance. For example, NSF/ANSI 2 covers food equipment sanitation, while CE marking applies only to products covered by relevant EU legislation. |
| 5 | Compare total cost, not just unit price | Include tooling, samples, packaging, inspection, freight, insurance, duties, taxes, and any destination handling charges. | An itemized quotation with currency, quantity breaks, payment terms, and quoted delivery basis. | Compare quotations using the same specifications and Incoterms® rule, named place, and version—such as Incoterms® 2020—to avoid mismatched cost responsibilities. |
| 6 | Confirm production capacity and lead time | Clarify production start conditions, manufacturing lead time, peak-season constraints, and how delays will be communicated. | Order schedule with milestones for sample approval, production, inspection, and dispatch. | Allow time for international transit, customs clearance, and possible port or carrier delays; production lead time is not the same as delivery time. |
| 7 | Agree on quality control and inspection | Define measurable acceptance criteria for dimensions, appearance, function, quantity, and packaging before production begins. | Quality checklist, inspection plan, defect definitions, and pre-shipment inspection report where required. | Use an independent inspection service if appropriate, and specify how nonconforming goods will be corrected or resolved in the contract. |
| 8 | Review packaging and shipping protection | Check that packaging protects against impact, moisture, corrosion, and movement during handling and transit. | Packaging specifications, carton dimensions, gross and net weights, and photos of packed goods. | Confirm pallet requirements and wood-packaging compliance for the destination; international wood packaging may need to meet ISPM 15 requirements. |
| 9 | Plan customs documentation and classification | Confirm the commercial invoice, packing list, transport document, origin information, and any product-specific import documents. | Draft shipping documents and a proposed HS classification for review by a qualified customs professional. | HS classification and import rules depend on the product and destination. Verify the applicable tariff code, duties, and documentation with the relevant customs authority or broker. |
| 10 | Check after-sales support and spare parts | Agree on the process for reporting defects, replacement parts, warranty coverage, and technical support. | Written warranty terms, claims procedure, spare-parts list, and response-time expectations. | Clarify who pays for return freight, replacement shipments, and local service, and retain order and inspection records for claims. |