| Material traceability | Heat number, mill test certificate, purchase-order linkage and plate identification records | Trace one finished plate from dispatch documentation back to the original heat and production record | 100% traceability for sampled orders; no unexplained gaps | Reviews consistently mention accurate certificates and correct marking | 20% |
| Dimensional and surface quality | Inspection plans, calibrated gauges, thickness records, flatness results and surface-condition criteria | Compare sampled inspection records with the applicable order specification and tolerance requirements | Inspection equipment is calibrated; nonconforming plates are segregated and documented | Few complaints about thickness variation, edge damage, warping or rust beyond agreed condition | 18% |
| Specification compliance | Applicable grade, chemical analysis, mechanical-test results and inspection certificate type | Verify certificates against the contract, drawing and referenced standard; confirm revision control | All mandatory chemical, mechanical and documentation requirements are met before shipment | Positive comments on specification accuracy and low rejection frequency | 18% |
| Quality-management system | Quality certificate, internal-audit schedule, corrective-action records and management-review evidence | Check certificate validity, scope, audit findings and closure effectiveness; interview quality personnel | Valid third-party certification within the required scope; overdue major findings: 0 | Reviews describe consistent processes rather than relying only on individual staff members | 12% |
| Production capacity and lead time | Capacity statement, production schedule, on-time-delivery records and subcontracting controls | Review recent comparable orders and verify how promised dates are calculated and escalated | At least 95% on-time delivery for comparable orders, measured against confirmed dates | Reviews identify reliable delivery communication and accurate schedule updates | 12% |
| Packaging and logistics | Packing specifications, lifting plans, corrosion-protection method and shipping-damage records | Inspect a packed shipment or packing-area sample; review claims and carrier handover controls | Packaging matches plate weight, dimensions, lifting points and transport conditions | Low incidence of transit damage, missing documents or incorrect shipping marks | 8% |
| Corrective-action responsiveness | Nonconformance reports, root-cause analyses, response times and effectiveness checks | Sample closed cases and confirm containment, root cause, corrective action and recurrence monitoring | Initial containment within 2 business days and documented closure target agreed in writing | Reviews indicate transparent handling of defects instead of blame shifting or silence | 7% |
| Customer-review reliability | Review URLs, review dates, order references where permitted and records of resolved complaints | Check review recency, consistency, specificity, response quality and evidence of verified transactions | Use multiple independent sources; investigate repeated issues rather than relying on the average score alone | Recent reviews are specific, balanced and consistent with audit findings and reference checks | 5% |